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Exchange or return? No problem!

At Marble Urns Europe, we guarantee the quality of our products and services, always aiming for your satisfaction as our valued customer and partner. As a manufacturer and wholesaler, our goal is to offer the finest marble and onyx urns that meet strict standards of finish and design, creating lasting memorials for years to come. We oversee the crafting of these items to ensure they are of the highest quality and that any order placed with us is processed with complete accuracy.

Return Policy

You can return the item within 14 days of receipt, free of charge. The purchase amount will be sent to your bank account within 7 business days of receiving the product.

Any item to be returned must be in new condition and in its original packaging. We cannot accept an item that has been custom-made or personalized and/or that has had any ashes in it.

How can I return an order?

In cooperation with our courier partner, we offer our customers an online return service. You can generate and print a shipping label for your return. Attach the printed label to the return package. You can then send the package through the nearest courier service point.

Return address for business partners:

To ensure we can handle your return shipment properly, please complete the return form in full and include it in the package. Send the package and the return form to the following address:

Marble Urns Europe

Returns Department

Rua João Machado

3000-001

Coimbra, Portugal

Refunds & Processing

Your account will receive the credited amount when the items are received and processed.

As we cannot assume responsibility for packages lost or damaged in transit, we recommend that you insure your package for the purchase price of the goods before sending it back to us.

The purchase price of returned products in accordance with our Return Policy will be refunded to the payment source (i.e., credit card) used to place the order. Your refund will be for the actual purchase price of the item. For example, if you return an item purchased as part of a sale or promotion, you will receive a refund for the actual amount paid, not the full retail price of the item.

You will receive an email notifying you when we receive your return and credit the amount to your account.

Note: It may take up to two full billing cycles for the credit to appear in your payment source.

Contact Us

If you have any questions or need support, please contact us by filling out the contact form on our website, sending an email to Contact@marbleurnseurope.eu, or calling +351 912018623.