Återbetalningspolicy
Return & Refund Policy Marble Urns Europe
At Marble Urns Europe, customer satisfaction is important to us. We take great care in preparing and delivering our marble urns and memorial products.
If you experience a problem with your order, please contact us. We will do our best to resolve the issue promptly and fairly.
- Return Eligibility We accept return requests within 30 days of receiving your order for the following reasons:
Damaged products: Your product arrived damaged during transportation.
Defective products: Your product has a manufacturing defect.
Incorrect products: You received a product different from the one you ordered.
Please contact us within 30 days of delivery if any of these issues occur.
This 30-day period does not limit your statutory consumer rights.
- Cancellation and Non-Defective Returns Customers purchasing online may have a statutory right to cancel an eligible order without giving a reason, generally within 14 days of receiving the goods, depending on the applicable law.
Certain products, including goods made to a customer's specifications or clearly personalised, may be exempt from this right where permitted by law.
Standard, non-personalised products remain subject to applicable statutory cancellation rights.
To exercise your cancellation rights, please contact us at:
Email: contact@marbleurnseurope.eu
- How to Request a Return To request a return:
Email contact@marbleurnseurope.eu with your order number and reason for the return.
Request our return form and complete the required information.
If your product is damaged or defective, please include clear photographs showing the issue, where possible.
Our customer service team aims to respond within two working days with return instructions.
Please do not send products back before receiving the appropriate return instructions, except where applicable law permits otherwise.
- Return Conditions Where reasonably possible, please return products in their original packaging to ensure adequate protection during transportation.
Products should be carefully packed to prevent further damage.
For ordinary cancellation returns, customers may handle products as necessary to inspect them, subject to applicable consumer law.
- Return Shipping Costs For products confirmed to be damaged, defective, or incorrectly supplied, Marble Urns Europe will cover reasonable return shipping costs or arrange a suitable return method.
For eligible non-defective returns under statutory cancellation rights, return shipping costs will be handled according to applicable law and the information provided to customers before purchase.
- Refunds Once a returned product has been received and assessed, we will notify you about the outcome of your return request.
Approved refunds will be issued to the original payment method unless another method is agreed.
Refunds and any applicable original delivery charges will be processed within the deadlines required by consumer law.
For statutory cancellations, we will follow the applicable legal refund requirements, including any permitted withholding of reimbursement until goods are received or proof of return is provided.
- Exchanges We accept exchange requests for eligible products, subject to availability.
If a product arrives damaged, defective, or incorrect, we may offer a replacement or another legally appropriate remedy.
Please contact our customer service team before arranging an exchange.
- Return Address Urna De Marmore Europa
Full return address: [Insert complete street address, postal code, city and country]
Please contact us before returning a product to obtain the correct return instructions.
- Contact Information For return requests, refunds, exchanges, or questions about this policy, please contact:
Marble Urns Europe
Email: contact@marbleurnseurope.eu
Website: https://marblememorialfuneralurns.eu
We aim to respond to return inquiries within two working days.
- Consumer Rights Nothing in this policy excludes or limits any mandatory consumer rights provided under applicable laws, including rights relating to defective or non-conforming goods and statutory cancellation rights.